The Second Post

standard shipping

Standard delivery is the ideal choice for shipments that focus on predictable, cost-effective delivery. Letters, parcels and goods reach the recipient within a clearly defined time frame. This option is particularly suitable for less urgent deliveries that still value quality and care.

express delivery

Express delivery offers a quick and reliable solution for time-critical shipments. Packages and documents are handled preferentially and delivered within a very short time. Customers can rely on accurate delivery times and transparent tracking to ensure that their shipments arrive on time.

National shipping

Zweite Post provides a comprehensive network for shipping within Germany. Whether smaller parcels, larger goods or letters — national shipping is designed for efficient transport routes and nationwide delivery. Both standard and express options are available to meet individual requirements.

International shipping

For shipments abroad, Die Zweite Post offers reliable processing via its global network. International deliveries are quick and secure, regardless of whether it is standard or express delivery. Transparent customs processing and clear shipping guidelines make the process as simple as possible for customers. With these flexible shipping solutions, Die Zweite Post ensures that every shipment — whether local or global — is delivered securely, punctually and professionally.

PACKAGING GUIDELINES

The second post office has clear packaging guidelines which are intended to ensure that shipments reach recipients undamaged and on time. Careful packaging is crucial to ensure the safety of the goods during transport. These guidelines concern the choice of packaging material, the correct sealing of the shipment and the identification of sensitive contents.

- choice of packaging material
The second post office recommends choosing robust and sturdy outer packaging for each shipment. The packaging should be neither too big nor too small and sturdy enough to withstand loads during transport. For heavy or sensitive goods, it is recommended to use double-walled cardboard, which provides additional protection. Packaging that has already been used and shows signs of wear such as cracks or dents should be avoided as it is less stable and increases the risk of transport damage.

- Padding and protecting the content
The contents of the shipment should be protected from shocks using suitable cushioning materials — such as bubble wrap, foam or wrapping paper. The second post recommends upholstery sensitive goods in such a way that they have no room for movement within the packaging. There should be a gap of at least five centimeters between the contents and the packaging wall to provide protection against shocks and pressure.

- Seal the package correctly
Securely closing the package is another important point. It is advisable to secure the package connections with strong adhesive tape, especially at the edges and openings of the box. For heavy packages, wide, reinforced adhesive tape is recommended, which provides additional stability and prevents the shipment from being opened unintentionally. An “H” closure, which covers both the edges and the central surfaces, ensures optimum safety.

- Correct labeling
If the shipment contains sensitive or fragile content, this should be clearly visible on the outside with an appropriate sticker (“Be careful with glass” or “fragile”). The second post points out that although such information encourages careful handling, it does not guarantee particularly gentle transport. Good padding is therefore still essential. Unwieldy packages or packages that are not rectangular (e.g. rolls or very large objects) are treated as bulky goods at the second post office and cost extra. Such packages should be securely packaged and marked so that they can be handled correctly in the depot.

- packaging for special requirements
Zweite Post also offers special packaging solutions for special requirements, for example for shipping electronics, liquids or other sensitive goods. Customers can also purchase mailing bags, shipping boxes and boxes directly from Die zweite Post, which comply with the guidelines and are optimally designed for transport.

- Place the address label clearly
Place the address label in a prominent place and make sure that it is completely legible and not damaged. Remove old mailing labels or other labels to avoid confusion.


Customs & import regulations

For shipments that come from a non-EU country, the corresponding customs declarations must be carried out when imported into Germany. This declaration is necessary to ensure that the goods comply with the applicable customs regulations. Imports may incur import duties such as customs duties and import sales tax (EUSt). The “Second Post” can handle customs clearance for the recipient and collect the fees due upon receipt of the shipment. In addition, possible restrictions and prohibitions must also be observed when importing goods, which may vary depending on the type of goods. The regulations are particularly strict for certain product categories, such as medicines, plants and animals as well as counterfeit goods, the import of which is generally prohibited. To ensure that no illegal goods are imported, it is advisable to obtain information in advance on the specific import regulations of the destination country. It is important to know that shipments from non-EU countries require a customs declaration form. The exact description of the goods number and a clear description of the shipment are also necessary to facilitate customs clearance. If this information is missing, the shipment cannot be processed properly.
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Insurance and liability
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Insurance and liability with a shipping service provider such as “Die Zweite Post” comprises various levels that ensure protection against loss or damage to shipments. As standard, most shipping methods include basic insurance, which usually covers an amount of up to 500 euros. Higher insurance values can be added at an additional cost, and individual valuations are possible, in particular for particularly valuable or sensitive goods. Liability depends on whether the shipment was properly packaged and dropped off in accordance with the provider's shipping conditions. Damages or losses can be reported by the sender, and proof of the damage and the value of the goods is required. For special shipments such as cash, jewelry or other valuables, there are often additional regulations, such as the use of separate shipping services (e.g. delivery of value).
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shipment tracking

The shipment tracking at “Die Zweite Post” makes it possible to monitor the current status of shipments for both national and international parcels and letters. The shipping service provider offers a user-friendly online platform on which customers can use their shipment number to view the progress of their delivery in real time. This shipment tracking provides transparency by showing at which point of delivery the package is — whether in transport, delivery or in the event of any delays.
To use shipment tracking, it is important that the shipment is properly provided with a unique shipment number. As soon as this number is entered, the system provides information about every intermediate step of transportation. This function provides additional security and traceability, particularly for valuable or important shipments such as registered mail or packages with additional services such as cash on delivery.

delivery options

Second Post offers its customers a wide range of delivery options that make the shipping process flexible and customer-oriented. For standard delivery, shipments are usually delivered within 1 to 3 working days. This service is ideal for everyday parcels and letters. For particularly urgent shipments, Second Post offers express delivery, which is delivered within 24 hours, which is particularly advantageous for time-critical business documents or urgent private mail. In addition, the Second Post offers a flexible delivery option, which allows recipients to receive their delivery at a preferred time or at an alternative address. This feature ensures that even people who are not at home during regular delivery times can easily receive their packages. In addition, valuable shipments can be insured through options such as registered mail or cash on delivery. In the case of cash on delivery, the sender sends the shipment with the option that the recipient pays the amount directly to the deliverer upon delivery. These additional security options provide more protection for important or high-priced shipments.

Return and return option

Zweite Post offers various options for returns and returns to make the process as uncomplicated as possible for its customers. These include the option to return shipments if they could not be delivered or were rejected by the recipient. The return can simply be made using the return label, which is either included in the shipment or can be created by the sender on the service provider's website. Returns are usually easily available via numerous drop off locations, and pickup options are often also offered to further simplify the return process.