Frequently asked questions about parcel delivery: The pakajo help center

We see ourselves as a kind of intermediary in the worldwide delivery of mail, goods and parcels. With the help of our self-developed comparison software, business customers can compare prices and services from numerous shipping service providers at a glance and book directly. However, the focus is not only on finding the best price-performance ratio, but also on personal customer service to ensure smooth shipping processing. We also offer an API interface to various shop systems.

We negotiate shipping conditions directly with the partners in our network.
By bundling orders, we also achieve better prices from shipping service providers. This allows us to offer you attractive shipping prices, some of which are cheaper than the shipping service provider itself.

Our shipping portal is based on powerful AI technology, which enables you to optimize shipping processes and make them more efficient. We offer tailor-made shipping solutions that are specifically tailored to the needs of e-commerce, online shops and marketplace retailers. With us, you save time and money and achieve an outstanding shipping experience for your customers.

Registering and using pakajo is completely free.
You only pay for the shipping orders placed - without minimum quantities, contract commitment or basic fee.
Just click on the ”Try it now for free“ - button and start optimizing your shipping processes today!

Registration with pakajo is currently available for business customers via the button SIGN UP NOW and the following contact form is possible.
Alternatively, send us an email to service@pakajo.world

If you have any questions or need help, you can contact us at any time via the contact form or by email to service@pakajo.world contact.
In addition, we are available by telephone from Monday to Friday between 8:00 and 17:00 at +49 (0) 40 853 763 73 reachable.

Ja, sende einfach eine kurze Nachricht an unseren Support und wir passen Deine Absenderadresse entsprechend an.

With Pakajo, you can ship nationally and internationally, depending on the chosen logistician. Note that countries without an official postal code system are sometimes not available.

Each shipment is measured and weighed in the hub of the selected postal or parcel service.
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Any deviations from the data stored in the order are thus determined and recalculated by the service provider. You will receive a so-called recalculation from us with the calculated price difference on your next invoice.

Note: When picking up your shipment, the postal or parcel carrier may refuse to accept it if your specified dimensions do not appear to match the actual dimensions. The shipping service provider can therefore withhold your shipments or deliver them with a delay.

The delivery time always depends on the selected delivery time. You can expect approximately the following delivery times:

Running times (in days):
EU Prio: 3-5
EU standard: 7-10
Non-EU Prio: 5-7
Non-EU standard: 9-12

The belt size is as follows:
(height + width) x 2 + length = belt size

Since your shipment passes customs when shipping internationally, there may be questions from the customs office. To ensure faster and more efficient customs clearance, we ask for a local telephone number or email address in advance.
In addition, the shipping service provider can clarify the delivery with the recipient more quickly with a local telephone number.

It represents the document on the basis of which the customs value of the goods is declared (Art. 145 Implementing Regulation (EU) 2015/2447 (IA)). If the goods have no commercial value (e.g. goods that are not intended for resale) or if the transaction is a donation or the like, a so-called “pro forma invoice” must be presented, which shows the actual value of the goods. This commercial invoice must be submitted in triplicate, signed by one person.

Mail or transmission of data/software or similar via the Internet to a non-EU state may not be made if the recipient (person, group, organization or similar) of the sending/transmission is subject to a restriction under an EU regulation. The prohibition applies to all persons, groups or organizations involved in the delivery. It is therefore not sufficient simply to check whether the final recipient of the delivery is affected by the respective restriction; intermediate recipients or intermediaries must also be checked accordingly. Which recipients are affected? The European Union has adopted measures against certain persons, groups or organizations which, on the one hand, contribute to the fight against terrorism and, on the other hand, are intended to restrict trade with persons who are held responsible for or are responsible for the political situation in an embargo country. The persons, groups or organizations against whom the restrictions are directed are usually listed in an annex to the relevant EU regulation.

The current list can be found here: https://www.zoll.de/DE/Fachthemen/Aussenwirtschaft-Bargeldverkehr/Warenausfuhr/Personen/Liste/liste_node.html

You need the EORI number (number for registration and identification of economic operators) as a valid party identification for customs processing in the European Union.
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You can find the EORI number via the Cititors' and Business Customer Portal (BuG) (www.zollportal.de ) apply for. Alternatively, the EORI number can also be applied for using the “Participant Master Data — EORI Number” form (Form 0870a) from the General Customs Directorate - Dresden Office - Master Data Management (GZD - DO Dresden - Master Data Management). https://www.formulare-bfinv.de/ffw/form/display.do?%24context=BCA6BD4D130F652F62AE

You can find more information at: https://www.zoll.de/DE/Fachthemen/Zoelle/EORI-Nummer/Beantragung-einer-EORINummer/ beantragung-einer-eori-nummer_node.html

Ja, Du kannst Deine Sendungen in einem Umkarton bündeln und z. B. per DHL oder Hermes an pakajo senden. Eine Vorankündigung ist nicht notwendig.

Nach Ankunft werden Deine Sendungen gescannt, mit finalen Versandlabels versehen und an den passenden Versanddienstleister übergeben.

In der Regel noch am selben oder nächsten Werktag. Bei selten genutzten Versanddiensten erfolgt der Versand ein- bis zweimal pro Woche.

In vielen Ländern erfolgt die Zustellung nicht über Namen, sondern über genaue Ortsangaben oder telefonische Abstimmung. Deshalb sind z. B. Telefonnummer oder Türnummer wichtig.

Ja, mit sogenannten „finalen Labels“ kannst Du Deine Pakete direkt bei DHL, DPD oder UPS einliefern – ohne Umweg über das pakajo Hub.

Ein Mandant ist für den Versand über das pakajo Hub gedacht, der andere für den direkten Versand mit finalen Labels. So kannst Du je nach Bedarf flexibel entscheiden.

Diese werden immer an pakajo zurückgesendet. Du kannst anschließend im Retourenportal selbst festlegen, wie weiter verfahren werden soll.

Unser Support übernimmt die Abwicklung für Dich. Sende uns einfach Sendungsnummer, Rechnung und eine Bestätigung des Empfängers – wir kümmern uns um den Rest.