Shipping information & service
UPS
Here you can find specific information and special features of what to consider with the shipping service provider UPS.
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SPECIFIC INFORMATION AND SPECIAL FEATURES OF WHAT TO CONSIDER WITH THE SHIPPING SERVICE PROVIDER UPS
What do you do when shipping with UPS should pay attention
UPS is one of the world's leading logistics and shipping companies and offers a comprehensive range of parcel and freight shipping services, supply chain management and logistics solutions for companies and private customers.
The company is known for its reliable and efficient deliveries, which are carried out both nationally and internationally. Thanks to a global network, advanced technology, and a focus on sustainability, UPS can deliver shipments of any size and urgency securely and on time.
general information
UPS (United Parcel Service) is one of the largest and most renowned logistics and shipping companies in the world. Founded in 1907 in Seattle, USA, the company has developed from a small courier service to a global logistics giant. UPS offers a wide range of services, including domestic and international package delivery, freight and freight transportation, as well as specialized supply chain management and e-commerce solutions.
UPS plays an important role in the global economy by connecting people and businesses. It helps to facilitate international trade, to make business processes more efficient and to enable customers to send parcels quickly and reliably. The best-known services include express deliveries, which can often be used to deliver time-critical shipments the next day, as well as flexible pick-up and delivery options that increase customer convenience.
The company has set itself ambitious goals to reduce its CO₂ emissions. This includes investments in a low-emission vehicle fleet, the use of alternative fuels and the expansion of climate-neutral delivery solutions. UPS also offers customers the opportunity to make their shipments CO₂-neutral by donating to environmental projects.
UPS plays an important role in the global economy by connecting people and businesses. It helps to facilitate international trade, to make business processes more efficient and to enable customers to send parcels quickly and reliably. The best-known services include express deliveries, which can often be used to deliver time-critical shipments the next day, as well as flexible pick-up and delivery options that increase customer convenience.
The company has set itself ambitious goals to reduce its CO₂ emissions. This includes investments in a low-emission vehicle fleet, the use of alternative fuels and the expansion of climate-neutral delivery solutions. UPS also offers customers the opportunity to make their shipments CO₂-neutral by donating to environmental projects.
SERVICES
Different shipping methods
UPS offers a variety of shipping options that cover both domestic and international deliveries to meet the diverse needs of customers.
standard shipping
Standard delivery from UPS is the ideal option for less urgent shipments that need to be delivered reliably within a defined time frame. It is a cost-effective solution for customers who prefer safe and efficient delivery on a fixed date without the speed of express delivery. With comprehensive shipment tracking and flexible pickup options, standard shipping is a practical choice for many needs.
Standard delivery from UPS is the ideal option for less urgent shipments that need to be delivered reliably within a defined time frame. It is a cost-effective solution for customers who prefer safe and efficient delivery on a fixed date without the speed of express delivery. With comprehensive shipment tracking and flexible pickup options, standard shipping is a practical choice for many needs.
express delivery
UPS offers express delivery for shipments that need to arrive particularly quickly. With options such as next-business day or even same-day delivery, this service is ideal for time-critical deliveries. Expedited delivery also includes comprehensive shipment tracking, priority processing, and flexible delivery options. This makes it ideal for companies or private customers who depend on fast and reliable logistics solutions.
UPS offers express delivery for shipments that need to arrive particularly quickly. With options such as next-business day or even same-day delivery, this service is ideal for time-critical deliveries. Expedited delivery also includes comprehensive shipment tracking, priority processing, and flexible delivery options. This makes it ideal for companies or private customers who depend on fast and reliable logistics solutions.
National shipping
In domestic shipping, UPS ensures that parcels and goods are delivered efficiently within a country. Customers can choose from various delivery speeds, depending on urgency and budget. From standard deliveries to time-bound express services, UPS offers flexible options that are suitable for personal and business needs alike. The wide availability makes UPS a reliable partner for shipping locally and nationally.
In domestic shipping, UPS ensures that parcels and goods are delivered efficiently within a country. Customers can choose from various delivery speeds, depending on urgency and budget. From standard deliveries to time-bound express services, UPS offers flexible options that are suitable for personal and business needs alike. The wide availability makes UPS a reliable partner for shipping locally and nationally.
International shipping
With international shipping from UPS, packages and freight can be sent to over 220 countries and regions worldwide. This service includes not only secure transportation, but also customs clearance and seamless shipment tracking to ensure smooth processing. Depending on their needs, customers can choose between various delivery times, including fast express options.
UPS thus facilitates international trade and offers solutions that are tailored to both companies and private individuals.
With international shipping from UPS, packages and freight can be sent to over 220 countries and regions worldwide. This service includes not only secure transportation, but also customs clearance and seamless shipment tracking to ensure smooth processing. Depending on their needs, customers can choose between various delivery times, including fast express options.
UPS thus facilitates international trade and offers solutions that are tailored to both companies and private individuals.
shipping information
Package sizes and weight limits
When shipping with UPS, it is important to follow the allowable package sizes and weight limits, as these can vary depending on the shipping method and destination country. UPS offers various package sizes and weight classes for shipping parcels within Germany and internationally.
- Extra small package: up to a weight of 2kg and a maximum volume of 10,000cm³
- Small package: up to a weight of 5kg and a maximum volume of 25,000cm³
- Funds package: up to a weight of 10kg and a maximum volume of 50,000cm³
- Large package: up to a weight of 15kg and a maximum volume of 75,000cm³
- Extra large package: up to a weight of 20kg and a maximum volume of 100,000cm³
With UPS, parcels can be shipped within Germany starting at a price of €5.99. If the parcels are to be shipped to the USA or elsewhere outside Germany, the shipping costs vary, which start between 30 and 40€. For particularly heavy or bulky shipments, UPS also offers special logistics solutions, such as DHL express delivery or freight solutions for international deliveries.
When shipping with UPS, it is important to follow the allowable package sizes and weight limits, as these can vary depending on the shipping method and destination country. UPS offers various package sizes and weight classes for shipping parcels within Germany and internationally.
- Extra small package: up to a weight of 2kg and a maximum volume of 10,000cm³
- Small package: up to a weight of 5kg and a maximum volume of 25,000cm³
- Funds package: up to a weight of 10kg and a maximum volume of 50,000cm³
- Large package: up to a weight of 15kg and a maximum volume of 75,000cm³
- Extra large package: up to a weight of 20kg and a maximum volume of 100,000cm³
With UPS, parcels can be shipped within Germany starting at a price of €5.99. If the parcels are to be shipped to the USA or elsewhere outside Germany, the shipping costs vary, which start between 30 and 40€. For particularly heavy or bulky shipments, UPS also offers special logistics solutions, such as DHL express delivery or freight solutions for international deliveries.
PACKAGING GUIDELINES
UPS has clear packaging guidelines to ensure that shipments reach recipients undamaged and on time. Careful packaging is crucial to ensure the safety of the goods during transport. These guidelines concern the choice of packaging material, the correct sealing of the shipment and the identification of sensitive contents.
- choice of packaging material
UPS recommends that you choose robust and sturdy outer packaging for every shipment. The packaging should be neither too large nor too small and sturdy enough to withstand loads during transport. For heavy or sensitive goods, it is recommended to use double-walled cardboard, which provides additional protection. Packaging that has already been used and shows signs of wear such as cracks or dents should be avoided as it is less stable and increases the risk of transport damage.
- Padding and protecting the content
The contents of the shipment should be protected from shocks using suitable cushioning materials — such as bubble wrap, foam or wrapping paper. UPS recommends cushioning sensitive goods so that they have no room for movement within the package. There should be a gap of at least five centimeters between the contents and the packaging wall to provide protection against shocks and pressure.
- Seal the package correctly
Securely closing the package is another important point. It is advisable to secure the package connections with strong adhesive tape, especially at the edges and openings of the box. For heavy packages, wide, reinforced adhesive tape is recommended, which provides additional stability and prevents the shipment from being opened unintentionally. An “H” closure, which covers both the edges and the central surfaces, ensures optimum safety.
- Correct labeling
If the shipment contains sensitive or fragile content, this should be clearly visible on the outside with an appropriate sticker (“Be careful with glass” or “fragile”). UPS points out that although such information encourages careful handling, it does not guarantee particularly gentle transportation. Good padding is therefore still essential. Unwieldy packages or packages that are not rectangular (such as rolls or very large items) are treated as bulky goods at UPS and cost extra. Such packages should be securely packaged and marked so that they can be handled correctly in the depot.
- packaging for special requirements
UPS also offers special packaging solutions for special requirements, such as for shipping electronics, liquids or other sensitive goods. Customers can also purchase shipping bags, shipping boxes and boxes directly from UPS that comply with the guidelines and are optimally designed for transportation.
- Place the address label clearly
Place the address label in a prominent place and make sure that it is completely legible and not damaged. Remove old mailing labels or other labels to avoid confusion.
Customs & import regulations
When shipping internationally, it is important to learn about customs and import regulations, as they can significantly affect the shipping process. UPS provides comprehensive assistance in handling customs formalities and ensures that shipments are processed correctly and efficiently.
Customs clearance is an essential part of international shipping. Every shipment sent across national borders must go through the customs process to ensure that all required duties and taxes are paid. UPS often performs these tasks for its customers and provides customs clearance services to ease formalities. This includes the export declaration, the customs declaration and the calculation and payment of customs duties and import taxes.
UPS ensures that the shipping documentation is completed correctly so that there are no delays in delivery. Import regulations vary depending on the destination country, which is why UPS advises customers of the specific requirements. This includes import regulations, which may vary from country to country. Customers also get a clear overview of all customs duties that need to be paid and the option to track the status of their shipment at any time.
Insurance and liability
UPS offers various insurance options for shipping packages that protect the value of your shipment. As standard, every package is insured up to a certain amount, depending on the service and destination country. If a shipment is lost or damaged during transport, UPS is usually required to refund the value of the goods up to a specified limit.
For shipments of higher value or particularly sensitive goods, UPS offers additional insurance options that can cover the value of the goods up to a certain maximum amount. The insurance costs depend on the value of the goods and the service selected.
With regard to liability, UPS assumes responsibility for lost or damaged shipments, but only within the limits of liability set and under certain conditions. UPS's liability may be excluded or limited if certain regulations have not been followed, such as improper packaging, inaccurate information provided during customs clearance, or shipment of prohibited goods.
Book an online presentation nowUPS has clear packaging guidelines to ensure that shipments reach recipients undamaged and on time. Careful packaging is crucial to ensure the safety of the goods during transport. These guidelines concern the choice of packaging material, the correct sealing of the shipment and the identification of sensitive contents.
- choice of packaging material
UPS recommends that you choose robust and sturdy outer packaging for every shipment. The packaging should be neither too large nor too small and sturdy enough to withstand loads during transport. For heavy or sensitive goods, it is recommended to use double-walled cardboard, which provides additional protection. Packaging that has already been used and shows signs of wear such as cracks or dents should be avoided as it is less stable and increases the risk of transport damage.
- Padding and protecting the content
The contents of the shipment should be protected from shocks using suitable cushioning materials — such as bubble wrap, foam or wrapping paper. UPS recommends cushioning sensitive goods so that they have no room for movement within the package. There should be a gap of at least five centimeters between the contents and the packaging wall to provide protection against shocks and pressure.
- Seal the package correctly
Securely closing the package is another important point. It is advisable to secure the package connections with strong adhesive tape, especially at the edges and openings of the box. For heavy packages, wide, reinforced adhesive tape is recommended, which provides additional stability and prevents the shipment from being opened unintentionally. An “H” closure, which covers both the edges and the central surfaces, ensures optimum safety.
- Correct labeling
If the shipment contains sensitive or fragile content, this should be clearly visible on the outside with an appropriate sticker (“Be careful with glass” or “fragile”). UPS points out that although such information encourages careful handling, it does not guarantee particularly gentle transportation. Good padding is therefore still essential. Unwieldy packages or packages that are not rectangular (such as rolls or very large items) are treated as bulky goods at UPS and cost extra. Such packages should be securely packaged and marked so that they can be handled correctly in the depot.
- packaging for special requirements
UPS also offers special packaging solutions for special requirements, such as for shipping electronics, liquids or other sensitive goods. Customers can also purchase shipping bags, shipping boxes and boxes directly from UPS that comply with the guidelines and are optimally designed for transportation.
- Place the address label clearly
Place the address label in a prominent place and make sure that it is completely legible and not damaged. Remove old mailing labels or other labels to avoid confusion.
Customs & import regulations
When shipping internationally, it is important to learn about customs and import regulations, as they can significantly affect the shipping process. UPS provides comprehensive assistance in handling customs formalities and ensures that shipments are processed correctly and efficiently.
Customs clearance is an essential part of international shipping. Every shipment sent across national borders must go through the customs process to ensure that all required duties and taxes are paid. UPS often performs these tasks for its customers and provides customs clearance services to ease formalities. This includes the export declaration, the customs declaration and the calculation and payment of customs duties and import taxes.
UPS ensures that the shipping documentation is completed correctly so that there are no delays in delivery. Import regulations vary depending on the destination country, which is why UPS advises customers of the specific requirements. This includes import regulations, which may vary from country to country. Customers also get a clear overview of all customs duties that need to be paid and the option to track the status of their shipment at any time.
Insurance and liability
UPS offers various insurance options for shipping packages that protect the value of your shipment. As standard, every package is insured up to a certain amount, depending on the service and destination country. If a shipment is lost or damaged during transport, UPS is usually required to refund the value of the goods up to a specified limit.
For shipments of higher value or particularly sensitive goods, UPS offers additional insurance options that can cover the value of the goods up to a certain maximum amount. The insurance costs depend on the value of the goods and the service selected.
With regard to liability, UPS assumes responsibility for lost or damaged shipments, but only within the limits of liability set and under certain conditions. UPS's liability may be excluded or limited if certain regulations have not been followed, such as improper packaging, inaccurate information provided during customs clearance, or shipment of prohibited goods.
Shipping & delivery service
Delivery times
Delivery times with UPS vary depending on the service you choose, destination, and shipping method. For urgent shipments, UPS Express offers next-business day delivery, which can be up to 10:30 a.m. or 12:00 p.m., depending on the region. A slightly cheaper option is the UPS Express Saver, which also delivers the next working day, but within regular business hours. For less urgent parcels, the UPS standard service is suitable, which usually takes 1 to 2 working days within Germany.
For international shipping, the delivery time depends heavily on the distance. With UPS Worldwide Express, parcels can be delivered within Europe the next working day and worldwide in 1 to 3 working days. The slightly slower UPS Worldwide Expedited service generally delivers internationally within 2 to 5 working days. Within the EU, the cost-effective UPS standard service is popular, which takes 2 to 5 working days, depending on the destination country.
Deliveries are typically made between 9:00 a.m. and 7:00 p.m., with specific morning delivery times guaranteed for express shipments. With UPS shipment tracking, the current status and expected delivery time can be viewed online at any time, which provides additional planning security.
Delivery times with UPS vary depending on the service you choose, destination, and shipping method. For urgent shipments, UPS Express offers next-business day delivery, which can be up to 10:30 a.m. or 12:00 p.m., depending on the region. A slightly cheaper option is the UPS Express Saver, which also delivers the next working day, but within regular business hours. For less urgent parcels, the UPS standard service is suitable, which usually takes 1 to 2 working days within Germany.
For international shipping, the delivery time depends heavily on the distance. With UPS Worldwide Express, parcels can be delivered within Europe the next working day and worldwide in 1 to 3 working days. The slightly slower UPS Worldwide Expedited service generally delivers internationally within 2 to 5 working days. Within the EU, the cost-effective UPS standard service is popular, which takes 2 to 5 working days, depending on the destination country.
Deliveries are typically made between 9:00 a.m. and 7:00 p.m., with specific morning delivery times guaranteed for express shipments. With UPS shipment tracking, the current status and expected delivery time can be viewed online at any time, which provides additional planning security.
shipment tracking
UPS shipment tracking allows customers to track the status of their packages in real time and thus stay informed about the current location and expected delivery time. With the tracking number provided at order confirmation or collection, shipments can be tracked online on the UPS website or in the UPS app. The information includes details such as the shipping location, the expected delivery date, any delays, and the exact delivery status. In addition, UPS offers advanced notification options that allow customers to be notified of important status changes via email or SMS. The option to flexibly change the delivery day or location as required is particularly practical. If the recipient is not available at the scheduled delivery time, delivery can be arranged to an alternative address, a neighbor, or a UPS access point, for example.
Thanks to transparent shipment tracking, customers are always in control of their deliveries and can adjust their plans accordingly, which makes shipping with UPS particularly reliable and customer-friendly.
UPS shipment tracking allows customers to track the status of their packages in real time and thus stay informed about the current location and expected delivery time. With the tracking number provided at order confirmation or collection, shipments can be tracked online on the UPS website or in the UPS app. The information includes details such as the shipping location, the expected delivery date, any delays, and the exact delivery status. In addition, UPS offers advanced notification options that allow customers to be notified of important status changes via email or SMS. The option to flexibly change the delivery day or location as required is particularly practical. If the recipient is not available at the scheduled delivery time, delivery can be arranged to an alternative address, a neighbor, or a UPS access point, for example.
Thanks to transparent shipment tracking, customers are always in control of their deliveries and can adjust their plans accordingly, which makes shipping with UPS particularly reliable and customer-friendly.
delivery options
UPS offers a variety of delivery options that allow recipients to receive their packages flexibly and conveniently. Depending on their needs, customers can choose between different delivery methods. By default, delivery is made directly to the specified address, whether it is a place of residence or business. For urgent shipments, UPS offers express options that guarantee delivery in the morning or within a fixed time window.
Another advantage is the ability to customize delivery.
With the UPS My Choice service, recipients can flexibly change the delivery day or location, for example if delivery is preferred at work or with a neighbor. Alternatively, parcels can be redirected to one of the numerous UPS access points, where they can be securely stored and picked up at a later time. These locations include partner stores, parcel shops or UPS branches and are often open until late in the evening. In addition, customers can benefit from premium services such as delivery at a specific time of day for a small fee.
Thanks to the extensive delivery options, UPS not only ensures punctuality, but also maximum flexibility and convenience for the recipient.
UPS offers a variety of delivery options that allow recipients to receive their packages flexibly and conveniently. Depending on their needs, customers can choose between different delivery methods. By default, delivery is made directly to the specified address, whether it is a place of residence or business. For urgent shipments, UPS offers express options that guarantee delivery in the morning or within a fixed time window.
Another advantage is the ability to customize delivery.
With the UPS My Choice service, recipients can flexibly change the delivery day or location, for example if delivery is preferred at work or with a neighbor. Alternatively, parcels can be redirected to one of the numerous UPS access points, where they can be securely stored and picked up at a later time. These locations include partner stores, parcel shops or UPS branches and are often open until late in the evening. In addition, customers can benefit from premium services such as delivery at a specific time of day for a small fee.
Thanks to the extensive delivery options, UPS not only ensures punctuality, but also maximum flexibility and convenience for the recipient.
Return and return option
UPS offers convenient and versatile return and return options to make returns as easy as possible for businesses and customers. With the UPS Returns service, companies can provide their customers with prepaid return labels that either accompany the original package or are sent digitally. Customers can print out these labels and conveniently drop off their returns at a UPS access point, have them picked up at their front door, or drop them off at a UPS branch.
For companies that regularly process returns, UPS offers additional services such as Smart Pickup or Returns on Demand, where return orders can be flexibly triggered. Thanks to the automated return process, companies have control over logistics and can offer their customers a positive return experience at the same time.
The QR code return option is particularly convenient: Customers who do not have access to a printer can receive a QR code that they present at a UPS access point. The return label is printed out on site and glued directly to the package. This feature makes returns quick and easy.
The seamless integration into the existing UPS network and the wide range of return options offer both companies and consumers a simple and reliable returns process.
UPS offers convenient and versatile return and return options to make returns as easy as possible for businesses and customers. With the UPS Returns service, companies can provide their customers with prepaid return labels that either accompany the original package or are sent digitally. Customers can print out these labels and conveniently drop off their returns at a UPS access point, have them picked up at their front door, or drop them off at a UPS branch.
For companies that regularly process returns, UPS offers additional services such as Smart Pickup or Returns on Demand, where return orders can be flexibly triggered. Thanks to the automated return process, companies have control over logistics and can offer their customers a positive return experience at the same time.
The QR code return option is particularly convenient: Customers who do not have access to a printer can receive a QR code that they present at a UPS access point. The return label is printed out on site and glued directly to the package. This feature makes returns quick and easy.
The seamless integration into the existing UPS network and the wide range of return options offer both companies and consumers a simple and reliable returns process.
ADDITIONAL COSTS
UPS may incur additional charges in addition to regular shipping costs, which depend on various factors such as the service chosen, package dimensions, or special requirements. These additional costs are intended to ensure that special services or unusual requirements can be handled efficiently and reliably. To avoid surprises, it is helpful to find out about possible additional charges in advance.
Shipping costs for prohibited or restricted items
Customs and fines
Sending items that violate legal or customs regulations may be punished with fines or penalties. The amount of these penalties is governed by legal regulations and depends on the extent and seriousness of the infringement. In addition, customs and security authorities can initiate investigations, which may result in further costs and legal consequences.
Sending items that violate legal or customs regulations may be punished with fines or penalties. The amount of these penalties is governed by legal regulations and depends on the extent and seriousness of the infringement. In addition, customs and security authorities can initiate investigations, which may result in further costs and legal consequences.
Destruction of the shipment
Prohibited or undeclared restricted items may be seized and destroyed by UPS or appropriate authorities. The costs of destroying the shipment may be charged to the sender. These depend on the costs of disposal and can be significant, especially for dangerous goods or special materials.
Prohibited or undeclared restricted items may be seized and destroyed by UPS or appropriate authorities. The costs of destroying the shipment may be charged to the sender. These depend on the costs of disposal and can be significant, especially for dangerous goods or special materials.
No compensation for prohibited items
If a shipment is sent with prohibited or restricted items, any claim for compensation is waived. This means that neither UPS nor insurance companies are liable for loss, damage, or other disadvantages. Supplementary insurance also does not apply in this case, as it is excluded for prohibited content.
If a shipment is sent with prohibited or restricted items, any claim for compensation is waived. This means that neither UPS nor insurance companies are liable for loss, damage, or other disadvantages. Supplementary insurance also does not apply in this case, as it is excluded for prohibited content.
contact
For inquiries, problems or information, UPS offers its customers various contact options in order to receive support quickly and easily.
Telephone customer service
UPS offers various hotlines for private and business customers to ensure appropriate support. Private customers in Germany can call customer service at 01806-882-663, while business customers can dial 01806-877-222. The costs amount to 20 cents per call from a fixed network and a maximum of 60 cents per call from the mobile network. The hotlines are available Monday to Friday from 8:00 to 19:00 and Saturday from 8:00 to 14:00. Here, customers can answer questions about their shipments, services or other concerns.
Online contact:
For written inquiries, UPS provides a convenient online contact form, which is directly accessible via the website. Customers can submit concerns about various topics here, such as shipment tracking, invoices or returns. This method is particularly useful for detailed inquiries that require documents or precise descriptions. The contact form is available 24/7, and the support team strives to quickly address concerns.
Telephone customer service
UPS offers various hotlines for private and business customers to ensure appropriate support. Private customers in Germany can call customer service at 01806-882-663, while business customers can dial 01806-877-222. The costs amount to 20 cents per call from a fixed network and a maximum of 60 cents per call from the mobile network. The hotlines are available Monday to Friday from 8:00 to 19:00 and Saturday from 8:00 to 14:00. Here, customers can answer questions about their shipments, services or other concerns.
Online contact:
For written inquiries, UPS provides a convenient online contact form, which is directly accessible via the website. Customers can submit concerns about various topics here, such as shipment tracking, invoices or returns. This method is particularly useful for detailed inquiries that require documents or precise descriptions. The contact form is available 24/7, and the support team strives to quickly address concerns.
Branches and service points
UPS has an extensive network of access points and branches where customers can drop off or pick up their packages. These locations are easy to find using the UPS Locator on the website. Access points such as gas stations, kiosks or small shops often have longer opening hours, which makes parcel delivery and collection particularly flexible. Customers can also ask questions about shipping services or take advantage of additional services directly at the branches.
UPS has an extensive network of access points and branches where customers can drop off or pick up their packages. These locations are easy to find using the UPS Locator on the website. Access points such as gas stations, kiosks or small shops often have longer opening hours, which makes parcel delivery and collection particularly flexible. Customers can also ask questions about shipping services or take advantage of additional services directly at the branches.
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