Post Plus

standard shipping

Standard delivery from Post Plus is the ideal solution for shipments that are not time-critical. This cost-effective shipping option offers reliable delivery times and is particularly suitable for everyday shipments. Whether documents, parcels or parcels — standard delivery combines affordable prices with high quality. All shipments can be tracked using a tracking system, which ensures transparency and security.

express delivery

For urgent shipments, Express Delivery from Post Plus offers the fastest possible delivery. This premium option is ideal for urgent documents or packages that need to arrive within a specific time frame. With guaranteed delivery times, which are often within 24 hours or the next working day, express delivery is particularly popular with business customers. Thanks to real-time tracking and comprehensive customer support, customers can be sure that their shipment will arrive on time.

National shipping

Post Plus's national delivery covers all regions within a country and offers flexible delivery options that can be adapted to the needs of private and business customers. Whether in urban centers or remote rural areas, Post Plus ensures that parcels are delivered safely and on time. In addition to standard and express options, customers can use additional services such as delivery to desired addresses or flexible pick-up times.

International shipping

International shipping is a core competence of Post Plus. With a worldwide network of partners, the company enables delivery to almost any country. The service includes not only sending parcels and documents, but also comprehensive assistance with customs processing and advice on shipping policies in various countries. Customers can choose between standard and express options, depending on urgency and budget. Thanks to Post Plus' global expertise, even complex deliveries across borders are easily possible.

PACKAGING GUIDELINES

Post plus has clear packaging guidelines which are intended to ensure that shipments reach recipients undamaged and on time. Careful packaging is crucial to ensure the safety of the goods during transport. These guidelines concern the choice of packaging material, the correct sealing of the shipment and the identification of sensitive contents.

- choice of packaging material

Post plus recommends choosing robust and sturdy outer packaging for every shipment. The packaging should be neither too big nor too small and sturdy enough to withstand loads during transport. For heavy or sensitive goods, it is recommended to use double-walled cardboard, which provides additional protection. Packaging that has already been used and shows signs of wear such as cracks or dents should be avoided as it is less stable and increases the risk of transport damage.
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- Padding and protecting the content

The contents of the shipment should be protected from shocks using suitable cushioning materials — such as bubble wrap, foam or wrapping paper. Post plus recommends upholstery sensitive goods so that they have no room for movement within the packaging. There should be a gap of at least five centimeters between the contents and the packaging wall to provide protection against shocks and pressure.

- Seal the package correctly
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Securely closing the package is another important point. It is advisable to secure the package connections with strong adhesive tape, especially at the edges and openings of the box. For heavy packages, wide, reinforced adhesive tape is recommended, which provides additional stability and prevents the shipment from being opened unintentionally. An “H” closure, which covers both the edges and the central surfaces, ensures optimum safety.

- Correct labeling
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If the shipment contains sensitive or fragile content, this should be clearly visible on the outside with an appropriate sticker (“Be careful with glass” or “fragile”). Post plus points out that although such information encourages careful handling, it does not guarantee particularly gentle transport. Good padding is therefore still essential. Bulky packages or packages that are not rectangular (e.g. rolls or very large objects) are treated as bulky goods at Post plus and cost extra. Such packages should be securely packaged and marked so that they can be handled correctly in the depot.

- packaging for special requirements
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Post Plus also offers special packaging solutions for special requirements, for example for shipping electronics, liquids or other sensitive goods. Customers can also purchase mailing bags, shipping boxes and boxes directly from Post Plus, which comply with the guidelines and are optimally designed for transport.

- Place the address label clearly
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Place the address label in a prominent place and make sure that it is completely legible and not damaged. Remove old mailing labels or other labels to avoid confusion.


Customs & import regulations

Post Plus helps its customers process customs and import regulations for international shipments by ensuring that all necessary regulations and documents are met. When shipping goods abroad, important aspects such as the correct declaration of the goods, the value of the goods and compliance with the corresponding customs tariffs must be taken into account. Post Plus helps to prepare and submit the necessary customs documents, which helps to avoid delays or additional costs.
Each country has specific import regulations that Post Plus knows and takes into account. This includes both quantitative and value restrictions and the classification of goods, which may require special permits or licenses. This thorough preparation and support largely minimizes potential problems with customs clearance and importation.
In addition to the usual shipping costs, international shipments may also incur duties, taxes and import fees. These vary depending on the destination and type of goods and are carried either by the recipient or the sender. Post Plus informs its customers in advance of these additional costs and helps to calculate these fees, ensuring transparent pricing.
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Insurance and liability
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Post Plus offers its customers various insurance options and liability conditions to protect shipments during transport. In principle, all packages receive basic insurance coverage, which provides compensation in the event of loss or damage.
However, this basic insurance often does not cover the full value of the shipment, particularly for valuable or fragile goods. Customers therefore have the option of taking out additional insurance to better protect their shipments and protect them against higher risks. Post Plus's liability for lost or damaged shipments is limited to certain amounts.
Should a shipment be lost or damaged during transportation, the customer can claim compensation in accordance with the liability conditions. This compensation depends both on the chosen shipping option and on the insurance level. Customers should ensure that their shipments are properly packaged and declare particularly valuable or sensitive items accordingly to avoid liability issues.
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shipment tracking

Post Plus shipment tracking allows customers to monitor their parcels in real time and check the current status of their shipments. Through the Post Plus website or through integration with partner services such as AfterShip, customers can track the progress of their shipments, from package delivery to final delivery.
This function not only provides precise information about the current location and the expected delivery time, but also helps to identify and fix potential delays or problems in the shipping process at an early stage. For international shipments, shipment tracking provides a detailed overview of the customs status so that customers are always informed.

delivery options

Post Plus offers a variety of delivery options that are tailored to the different needs and requirements of customers. For national shipping, there is standard delivery, which usually delivers parcels within one to three working days. This method is a cost-effective solution for sending standard parcels and letters.
Post Plus offers express delivery for particularly urgent shipments. This option guarantees delivery within 24 hours or no later than the next working day, making it ideal for urgent shipments. It is particularly suitable when important documents or parcels need to be delivered quickly.
Post Plus also offers international delivery options. Depending on the destination region and urgency, shipping can take place in different time frames. Customers can choose between fast express services, which guarantee quick delivery, and cheaper standard deliveries, which may take more time.
Custom delivery, which allows recipients to arrange delivery according to their own wishes, ensures even more flexibility. This includes, among other things, the choice of flexible delivery times or the option to redirect the delivery to another address.

Return and return option

An important service in the area of returns is the “simple returns” process, which allows customers to return parcels directly via Post Plus. These returns are designed to be made with minimal effort and without additional complications. Post Plus also offers online return label creation, so customers can easily organize returns from home. They will receive all the information they need to return the package correctly, including a return number and a corresponding label.
Post Plus also supports international returns, which gives customers a reliable and cost-effective way to return their goods even with cross-border orders. For companies that ship internationally, Post Plus offers tailor-made solutions to optimize returns and simplify the process for end customers.
For returns to be processed successfully, Post Plus ensures that returns are also transparent and traceable. Customers can easily monitor their returns and receive timely information on the status of their return to stay up to date.