Shipping information & service
Post NL
Here you will find specific information and special features to consider with the shipping service provider Post NL.
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SPECIFIC INFORMATION AND SPECIAL FEATURES OF WHAT TO CONSIDER WITH THE SHIPPING SERVICE PROVIDER Post NL
What do you do when shipping with Post NL should pay attention
Post NL is an international shipping service provider that specializes in tailor-made logistics solutions for global e-commerce, letter delivery and international trade. Spring, a subsidiary of Post NL, combines the expertise of an established logistics provider with innovative services to make it easier for companies of all sizes to access global markets. With an extensive network that covers all major international shipping routes, Spring offers flexible and cost-effective shipping options, including tracking solutions and end-to-end transparency. The focus is on optimising the entire supply chain in order to guarantee customers and end users alike a fast, reliable and convenient shipping solution. Regardless of whether it is cross-border e-commerce, return management or direct marketing — Post NL understands the challenges of global supply chains and supports its customers with a mix of local expertise and international reach.
general information
As an international shipping service provider, Post NL specializes in helping companies that want to ship their goods and services worldwide. Based on many years of experience and a flexible, customer-oriented approach, Post NL offers tailor-made solutions for the challenges of the global shipping market. The company is active in over 190 countries and has established a strong network of partnerships with local postal services, courier companies and logistics experts to ensure reliable and efficient deliveries — even to remote regions. Post NL's service portfolio comprises three central areas. For e-commerce, the company offers flexible and cost-effective shipping options, ranging from standard and express deliveries to return management and tracking solutions. International letter and document delivery is also supported by optimised delivery times and inexpensive options. Post NL also offers comprehensive customs processing and logistics services to meet the complex requirements of global trade.
Post Nl also focuses on innovation and sustainability. The company is constantly working to optimize its processes to reduce CO₂ emissions and promote more environmentally friendly shipping solutions. At the same time, Spring is investing in digital technologies to provide modern tracking and shipping tools that meet the requirements of the digital retail world.
Post Nl also focuses on innovation and sustainability. The company is constantly working to optimize its processes to reduce CO₂ emissions and promote more environmentally friendly shipping solutions. At the same time, Spring is investing in digital technologies to provide modern tracking and shipping tools that meet the requirements of the digital retail world.
SERVICES
Different shipping methods
Post NL offers a variety of shipping options that cover both domestic and international deliveries to meet the diverse needs of customers.
standard shipping
Standard shipping is ideal for companies looking for cost-effective solutions for transporting their goods. This option is particularly suitable for shipments where a slightly longer delivery time is acceptable. Post NL ensures that the shipping process remains reliable and transparent by offering tracking options and updates on shipping status. With broad coverage nationally and internationally, standard delivery is a popular choice for everyday delivery of goods.
Standard shipping is ideal for companies looking for cost-effective solutions for transporting their goods. This option is particularly suitable for shipments where a slightly longer delivery time is acceptable. Post NL ensures that the shipping process remains reliable and transparent by offering tracking options and updates on shipping status. With broad coverage nationally and internationally, standard delivery is a popular choice for everyday delivery of goods.
express delivery
For urgent deliveries, Post NL offers express delivery, which ensures fast and prioritized delivery. This option is particularly suitable for time-critical shipments, whether in the B2B or B2C sector. Express delivery often includes guaranteed delivery times, e.g. the next day or internationally within a few days. In addition, seamless tracking is provided so that customers have full control over the shipping of their goods.
For urgent deliveries, Post NL offers express delivery, which ensures fast and prioritized delivery. This option is particularly suitable for time-critical shipments, whether in the B2B or B2C sector. Express delivery often includes guaranteed delivery times, e.g. the next day or internationally within a few days. In addition, seamless tracking is provided so that customers have full control over the shipping of their goods.
National shipping
In the area of national shipping, Post NL offers solutions for local companies operating within a country. Whether it's smaller parcels, letters or larger shipments — Post NL ensures that they reach the recipient punctually and efficiently. By partnering with local delivery companies, Post NL is able to guarantee a high quality of service and provide tailored options for specific requirements.
In the area of national shipping, Post NL offers solutions for local companies operating within a country. Whether it's smaller parcels, letters or larger shipments — Post NL ensures that they reach the recipient punctually and efficiently. By partnering with local delivery companies, Post NL is able to guarantee a high quality of service and provide tailored options for specific requirements.
International shipping
Post NL specializes in international shipping and enables companies to reach customers in over 190 countries. With an extensive network of partners, including postal and courier services, Post NL offers solutions for global e-commerce and for sending letters and documents. Special attention is paid to customs processing in order to make international deliveries as smooth and fast as possible. Customers can choose between standard and express options, depending on whether they value speed or cost optimization.
Post NL specializes in international shipping and enables companies to reach customers in over 190 countries. With an extensive network of partners, including postal and courier services, Post NL offers solutions for global e-commerce and for sending letters and documents. Special attention is paid to customs processing in order to make international deliveries as smooth and fast as possible. Customers can choose between standard and express options, depending on whether they value speed or cost optimization.
shipping information
Package sizes and weight limits
Package sizes and weight limits at Post NL vary depending on the delivery option chosen, destination and the retailer's specific requirements. Since Post NL works with various international partner services, there are different guidelines for standard, express and e-commerce delivery.
- Standard delivery (packages and packages)
With standard delivery, packages may have a maximum strap size of 300cm. The maximum length of the package may not exceed 150 cm and not exceed the maximum weight of 20 kg for international shipments. In some countries, specific limits may apply (e.g. up to 30kg)
- Express delivery
For express delivery, packages may have a maximum belt size of 300cm. The maximum length of the package may be between 120-150cm, depending on the partner service. The package may usually only weigh up to 30 kg; higher weights may be possible for certain countries or services
- e-commerce and small shipments
The small shipments may weigh up to 2 kg, with a maximum dimensions of 38 x 26 x 3 cm (for goods suitable for mailboxes). For larger packages, the standard size restrictions apply, weighing up to 30kg, depending on the destination and delivery method.
The exact limits and dimensions may vary depending on the shipping country, regional partner service and customs requirements. Before sending, it is advisable to ask Post NL directly for specific details or check their online portal. With Post NL, you can send national shipments from as little as 5,00€.
NOW FOR COUNTRY-SPECIFIC INFORMATIONPackage sizes and weight limits at Post NL vary depending on the delivery option chosen, destination and the retailer's specific requirements. Since Post NL works with various international partner services, there are different guidelines for standard, express and e-commerce delivery.
- Standard delivery (packages and packages)
With standard delivery, packages may have a maximum strap size of 300cm. The maximum length of the package may not exceed 150 cm and not exceed the maximum weight of 20 kg for international shipments. In some countries, specific limits may apply (e.g. up to 30kg)
- Express delivery
For express delivery, packages may have a maximum belt size of 300cm. The maximum length of the package may be between 120-150cm, depending on the partner service. The package may usually only weigh up to 30 kg; higher weights may be possible for certain countries or services
- e-commerce and small shipments
The small shipments may weigh up to 2 kg, with a maximum dimensions of 38 x 26 x 3 cm (for goods suitable for mailboxes). For larger packages, the standard size restrictions apply, weighing up to 30kg, depending on the destination and delivery method.
The exact limits and dimensions may vary depending on the shipping country, regional partner service and customs requirements. Before sending, it is advisable to ask Post NL directly for specific details or check their online portal. With Post NL, you can send national shipments from as little as 5,00€.
PACKAGING GUIDELINES
Post NL has clear packaging guidelines which are intended to ensure that shipments reach recipients undamaged and on time. Careful packaging is crucial to ensure the safety of the goods during transport. These guidelines concern the choice of packaging material, the correct sealing of the shipment and the identification of sensitive contents.
- choice of packaging material
Post NL recommends choosing robust and sturdy outer packaging for every shipment. The packaging should be neither too big nor too small and sturdy enough to withstand loads during transport. For heavy or sensitive goods, it is recommended to use double-walled cardboard, which provides additional protection. Packaging that has already been used and shows signs of wear such as cracks or dents should be avoided as it is less stable and increases the risk of transport damage.
- Padding and protecting the content
The contents of the shipment should be protected from shocks using suitable cushioning materials — such as bubble wrap, foam or wrapping paper. Post NL recommends upholstery sensitive goods so that they have no room for movement within the package. There should be a gap of at least five centimeters between the contents and the packaging wall to provide protection against impacts and pressure.
- Seal the package correctly
Securely closing the package is another important point. It is advisable to secure the package connections with strong adhesive tape, especially at the edges and openings of the box. For heavy packages, wide, reinforced adhesive tape is recommended, which provides additional stability and prevents the shipment from being opened unintentionally. An “H” closure, which covers both the edges and the central surfaces, ensures optimum safety.
- Correct labeling
If the shipment contains sensitive or fragile content, this should be clearly visible on the outside with an appropriate sticker (“Be careful with glass” or “fragile”). Post NL points out that although such information encourages careful handling, it does not guarantee particularly gentle transport. Good padding is therefore still essential. Unwieldy packages or packages that are not rectangular (e.g. rolls or very large objects) are treated as bulky goods at Post NL and cost extra. Such packages should be securely packaged and marked so that they can be handled correctly in the depot.
- packaging for special requirements
Post NL also offers special packaging solutions for special requirements, for example for shipping electronics, liquids or other sensitive goods. Customers can also purchase mailing bags, shipping boxes and boxes directly from Post NL, which comply with the guidelines and are optimally designed for transport.
- Place the address label clearly
Place the address label in a prominent place and make sure that it is completely legible and not damaged. Remove old mailing labels or other labels to avoid confusion.
Customs & import regulations
Post NL provides customers with comprehensive customs clearance assistance to ensure that shipments go through the international shipping process smoothly and efficiently. From preparing the required documents to calculating duties and taxes, Post NL ensures that all legal requirements are met and that there are no unexpected delays. For shipping across borders, it is crucial that all necessary customs forms are correctly completed and that the correct information about the goods shipped is provided. Post NL helps its customers to provide all necessary information on the value of the goods, weight and origin and ensures that all products are properly classified. This also includes the preparation of commercial invoices and the provision of goods descriptions required for customs clearance. In addition, Post NL helps calculate duties and import taxes, which are different for each country. These costs vary depending on the type and value of the goods and the destination. Retailers benefit from the transparency that Spring offers, as they know in advance what costs they will incur and can prepare for shipping. Each country has specific rules for importing certain goods. For example, certain products such as dangerous goods or foodstuffs may be subject to special requirements. Post NL ensures that the goods shipped comply with the relevant regulations and helps companies obtain the right certificates or licenses for import, if required.
Insurance and liability
When shipping goods, it is important to protect yourself against potential damage or loss. Post NL offers optional insurance solutions for this purpose, which cover the value of the goods shipped in case there are problems during transport. Transport insurance is particularly recommended for valuable or sensitive products, which protects the value of the goods in the event of damage. Insurance coverage is available for both national and international shipments and can be adjusted as required. Liability for damage or loss is based on the respective shipping conditions and the regulations of the transport partners. If you take out insurance, Post NL will pay compensation based on the insured value in the event of a claim. Without insurance, Post NL's liability is limited to legal provisions and the limits of liability of the respective transport services. However, there are also exclusions of liability, for example in the event of force majeure or improper packaging by the sender. It is therefore important to find out about liability conditions and insurance coverage in advance in order to protect the shipment in the best possible way. Post NL ensures transparent conditions and helps to minimize risks during shipping.
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Shipping & delivery service
Delivery times
Delivery times at Post NL depend on various factors, such as the shipping destination, the chosen shipping method and the urgency of delivery. Post NL offers both national and international shipping solutions that are tailored to different needs. Delivery times vary depending on the shipping option and destination region, although the exact duration can be queried directly during the booking process or directly via Post NL. For national shipments within a country, Post NL usually offers fast delivery times, which can be between 1 and 3 working days, depending on the distance and service option. With standard delivery options, delivery may take a bit longer in rural areas or over longer distances, while express delivery options guarantee delivery the next business day or even within 24 hours.
For international shipments, the delivery time depends on the selected shipping method and the destination country. With international delivery with standard delivery, delivery can take between 3 and 10 working days, depending on the destination region, while express delivery allows faster delivery of usually 1 to 3 working days, depending on the destination and local conditions. Customs processing can take additional time for international shipments. However, Post NL ensures that all necessary documents are prepared to minimize delays in the customs process.
Delivery times at Post NL depend on various factors, such as the shipping destination, the chosen shipping method and the urgency of delivery. Post NL offers both national and international shipping solutions that are tailored to different needs. Delivery times vary depending on the shipping option and destination region, although the exact duration can be queried directly during the booking process or directly via Post NL. For national shipments within a country, Post NL usually offers fast delivery times, which can be between 1 and 3 working days, depending on the distance and service option. With standard delivery options, delivery may take a bit longer in rural areas or over longer distances, while express delivery options guarantee delivery the next business day or even within 24 hours.
For international shipments, the delivery time depends on the selected shipping method and the destination country. With international delivery with standard delivery, delivery can take between 3 and 10 working days, depending on the destination region, while express delivery allows faster delivery of usually 1 to 3 working days, depending on the destination and local conditions. Customs processing can take additional time for international shipments. However, Post NL ensures that all necessary documents are prepared to minimize delays in the customs process.
shipment tracking
Shipment tracking at Post NL enables customers to monitor their parcels in real time and access the current status of their shipment at any time. This service ensures transparency and gives both senders and recipients the assurance that their delivery will arrive safely and on time.
Shipment tracking provides customers with detailed information on the progress of their shipment — from collection to transportation and delivery. Each step is provided with a unique tracking code, which makes it possible to check the status of the delivery online. This helps to identify potential delays at an early stage and offers the opportunity to react to changes in good time.
The tracking service is available for national and international shipments and can be used via the Post NL website or app. As soon as the package is shipped, customers receive an email with the tracking code, which allows them to track the shipment. In some cases, notifications are also sent about the status of the delivery or upcoming delivery attempts.
Shipment tracking at Post NL enables customers to monitor their parcels in real time and access the current status of their shipment at any time. This service ensures transparency and gives both senders and recipients the assurance that their delivery will arrive safely and on time.
Shipment tracking provides customers with detailed information on the progress of their shipment — from collection to transportation and delivery. Each step is provided with a unique tracking code, which makes it possible to check the status of the delivery online. This helps to identify potential delays at an early stage and offers the opportunity to react to changes in good time.
The tracking service is available for national and international shipments and can be used via the Post NL website or app. As soon as the package is shipped, customers receive an email with the tracking code, which allows them to track the shipment. In some cases, notifications are also sent about the status of the delivery or upcoming delivery attempts.
delivery options
Post NL offers a variety of delivery options that are tailored to the different needs of customers. For less time-critical shipments, there is standard delivery, which enables delivery within 1 to 5 working days and is particularly cost-effective. If you need faster delivery, you can opt for express delivery, which guarantees delivery within 1 to 3 working days — ideal for urgent shipments. Post NL also offers the option of delivering parcels to nearby parcel shops, which is particularly practical if the recipient is not at home during the day and wants to pick up the package at a later date.
Neighborhood delivery, which delivers the package to a neighbor when the recipient is not at home, provides even more flexibility. In addition, recipients can also select a time window for delivery in certain cases, which makes delivery even easier to plan. If you need delivery even on weekends, you can choose Saturday delivery, which is offered by Post NL in some regions.
Post NL offers a variety of delivery options that are tailored to the different needs of customers. For less time-critical shipments, there is standard delivery, which enables delivery within 1 to 5 working days and is particularly cost-effective. If you need faster delivery, you can opt for express delivery, which guarantees delivery within 1 to 3 working days — ideal for urgent shipments. Post NL also offers the option of delivering parcels to nearby parcel shops, which is particularly practical if the recipient is not at home during the day and wants to pick up the package at a later date.
Neighborhood delivery, which delivers the package to a neighbor when the recipient is not at home, provides even more flexibility. In addition, recipients can also select a time window for delivery in certain cases, which makes delivery even easier to plan. If you need delivery even on weekends, you can choose Saturday delivery, which is offered by Post NL in some regions.
Return and return option
Post NL offers a range of return and return options that make it easy for both companies and end customers to return unwanted or faulty shipments. The efficient and user-friendly handling of returns is particularly important in e-commerce to ensure a high level of customer satisfaction.
Customers have the option to initiate returns via return portals provided by Post NL. These portals make it possible to organize returns quickly and easily by clearly structuring the return process and choosing the right shipping service. In many cases, Post NL provides ready-made return labels that make it easier for customers to return goods. For online retailers, Post NL offers tailor-made returns management solutions. This includes not only sending returns, but also monitoring and handling the entire return process. Merchants can monitor the return process and, if necessary, confirm receipt of the return. In addition, returns handling is supported by optimized warehouse and fulfillment services so that returns can be quickly returned to inventory.
Post NL ensures that return costs are transparent and comprehensible so that customers know in advance what costs arise when returning a product. In some cases, companies offer their customers free returns as a service to further increase customer satisfaction.
Post NL offers a range of return and return options that make it easy for both companies and end customers to return unwanted or faulty shipments. The efficient and user-friendly handling of returns is particularly important in e-commerce to ensure a high level of customer satisfaction.
Customers have the option to initiate returns via return portals provided by Post NL. These portals make it possible to organize returns quickly and easily by clearly structuring the return process and choosing the right shipping service. In many cases, Post NL provides ready-made return labels that make it easier for customers to return goods. For online retailers, Post NL offers tailor-made returns management solutions. This includes not only sending returns, but also monitoring and handling the entire return process. Merchants can monitor the return process and, if necessary, confirm receipt of the return. In addition, returns handling is supported by optimized warehouse and fulfillment services so that returns can be quickly returned to inventory.
Post NL ensures that return costs are transparent and comprehensible so that customers know in advance what costs arise when returning a product. In some cases, companies offer their customers free returns as a service to further increase customer satisfaction.
ADDITIONAL COSTS
Additional costs can play an important role in the shipping process, as they can vary depending on the shipping option, destination, and specific requirements. At Post NL, these additional costs are transparent and easy to understand, so that customers know in advance what additional expenses they can expect. Whether it concerns express delivery fees, insurance, special processing or customs duties, Post NL provides a clear overview and helps to avoid surprises when it comes to shipping costs. The precise calculation and the option to calculate additional costs in advance ensure greater planning security and enable efficient budgeting for companies and private customers alike.
Shipping costs for prohibited or restricted items
Customs and fines
Certain restricted goods are subject to higher customs duties or import taxes, which must be paid by the customer in addition to the shipping price. If the shipment has been withheld or confiscated goods have not been correctly declared, additional charges may apply to release the goods again. In some cases, particularly in cases of serious breaches of shipping regulations, penalties or fines may be imposed by competent authorities. In such cases, the shipper is responsible for paying these costs.
Certain restricted goods are subject to higher customs duties or import taxes, which must be paid by the customer in addition to the shipping price. If the shipment has been withheld or confiscated goods have not been correctly declared, additional charges may apply to release the goods again. In some cases, particularly in cases of serious breaches of shipping regulations, penalties or fines may be imposed by competent authorities. In such cases, the shipper is responsible for paying these costs.
Additional management fees
If a shipment is stopped by customs or relevant authorities due to prohibited or restricted items, additional administrative fees or penalties may apply. These fees are usually charged to the customer.
If a shipment is stopped by customs or relevant authorities due to prohibited or restricted items, additional administrative fees or penalties may apply. These fees are usually charged to the customer.
Destruction of the shipment
Shipments can be destroyed, particularly if they contain prohibited or restricted items or if customs regulations are not met. In such cases, the competent authorities, such as customs, can confiscate the shipment and, in the worst case, destroy it if the goods do not comply with applicable legal requirements. Even if a shipment is lost or damaged, for example due to transport damage or errors in the shipping process, the goods may be destroyed if the damage is irreparable. However, this usually only happens in extreme cases when a shipment can no longer be used or can no longer be transported safely.
Shipments can be destroyed, particularly if they contain prohibited or restricted items or if customs regulations are not met. In such cases, the competent authorities, such as customs, can confiscate the shipment and, in the worst case, destroy it if the goods do not comply with applicable legal requirements. Even if a shipment is lost or damaged, for example due to transport damage or errors in the shipping process, the goods may be destroyed if the damage is irreparable. However, this usually only happens in extreme cases when a shipment can no longer be used or can no longer be transported safely.
contact
For inquiries, problems or information, Post NL offers its customers various contact options in order to receive quick and easy support.
Telephone customer service
Post NL customer service is available to private customers with questions about package delivery, shipment tracking or other concerns. The service can be reached by telephone on +49 (0) 2234 43 45 519, or at +49 (0) 2234 43 45 517.
Online contact:
Alternatively, you can also contact Post NL via email. Simply write your concerns and questions to mail-germany@spring-gds.com. If you have any specific questions about e-commerce, please write your request to the following e-mail address kundenservice@spring-gds.com.
Telephone customer service
Post NL customer service is available to private customers with questions about package delivery, shipment tracking or other concerns. The service can be reached by telephone on +49 (0) 2234 43 45 519, or at +49 (0) 2234 43 45 517.
Online contact:
Alternatively, you can also contact Post NL via email. Simply write your concerns and questions to mail-germany@spring-gds.com. If you have any specific questions about e-commerce, please write your request to the following e-mail address kundenservice@spring-gds.com.
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