Austrian POST

standard shipping

Austrian Post's standard delivery service offers a reliable and cost-effective way to send letters and parcels. Shipments are delivered safely and punctually within the specified delivery times. This service is particularly suitable for daily shipping for private and business customers who value solid service at a fair price.

express delivery

With express delivery from Austrian Post, customers receive fast and prioritized delivery, often as early as the next working day. The service includes additional services such as real-time shipment tracking, delivery confirmations and flexible delivery options. This delivery method is ideal for time-critical shipments that require the highest priority.

National shipping

Austrian Post's national mail service ensures nationwide supply throughout Austria. With a dense network of post offices, partner companies and over 2,000 parcel collection points, letters and parcels are sent smoothly. Delivery is punctual and professional, even to remote regions. National shipping is a proven choice for anyone who relies on efficient and reliable delivery in Austria.

International shipping

Austrian Post's international shipping service offers customers the option of sending letters and parcels to over 200 countries worldwide. Thanks to a strong global partner network, shipments are transported safely and quickly. Customers can choose between various shipping options, including standard or premium solutions, to meet individual speed and service requirements. Austrian Post's professional customs processing is a major advantage, particularly when sending goods and documents abroad, as it ensures smooth shipping across national borders. International shipping is complemented by helpful services such as shipment tracking and insurance options to make shipping even more secure. This is how Austrian Post connects Austria with the world — reliably and efficiently.

PACKAGING GUIDELINES

Austrian Post has clear packaging guidelines which are intended to ensure that shipments reach recipients undamaged and on time. Careful packaging is crucial to ensure the safety of the goods during transport. These guidelines concern the choice of packaging material, the correct sealing of the shipment and the identification of sensitive contents.

- choice of packaging material
Austrian Post recommends that you choose robust and sturdy outer packaging for every shipment. The packaging should be neither too big nor too small and sturdy enough to withstand loads during transport. For heavy or sensitive goods, it is recommended to use double-walled cardboard, which provides additional protection. Packaging that has already been used and shows signs of wear such as cracks or dents should be avoided as it is less stable and increases the risk of transport damage.

- Padding and protecting the content
The contents of the shipment should be protected from shocks using suitable cushioning materials — such as bubble wrap, foam or wrapping paper. Austrian Post recommends upholstery sensitive goods in such a way that they have no room for movement within the packaging. There should be a gap of at least five centimeters between the contents and the packaging wall to provide protection against shocks and pressure.

- Seal the package correctly
Securely closing the package is another important point. It is advisable to secure the package connections with strong adhesive tape, especially at the edges and openings of the box. For heavy packages, wide, reinforced adhesive tape is recommended, which provides additional stability and prevents the shipment from being opened unintentionally. An “H” closure, which covers both the edges and the central surfaces, ensures optimum safety.

- Correct labeling
If the shipment contains sensitive or fragile content, this should be clearly visible on the outside with an appropriate sticker (“Be careful with glass” or “fragile”). Austrian Post points out that although such information encourages careful handling, it does not guarantee particularly gentle transport. Good padding is therefore still essential. Unwieldy packages or packages that are not rectangular (e.g. rolls or very large items) are treated as bulky goods at Austrian Post and cost extra. Such packages should be securely packaged and marked so that they can be handled correctly in the depot.

- packaging for special requirements
Austrian post also offers special packaging solutions for special requirements, for example for shipping electronics, liquids or other sensitive goods. Customers can also purchase mailing bags, shipping boxes and boxes directly from Austrian Post that comply with the guidelines and are optimally designed for transport.

- Place the address label clearly
Place the address label in a prominent place and make sure that it is completely legible and not damaged. Remove old mailing labels or other labels to avoid confusion.


Customs & import regulations

Austrian Post offers comprehensive services in the area of customs processing and import regulations for international shipments. When goods are shipped from abroad to Austria or other countries, the correct customs declaration and compliance with the respective import regulations are crucial to avoid delays or additional costs. Austrian Post takes care of customs processing for its customers in order to make the dispatch of international shipments as smooth as possible. When sending parcels abroad, both the customs value and a customs declaration must be stated. Austrian Post provides support with various forms and helps to fill out the required documents correctly. It also informs its customers about specific import regulations in the destination country, such as quantity restrictions, prohibited goods or special taxes. In simple terms, there are no customs duties for shipments sent to the European Union (EU) if the goods come from an EU country. For imports from non-EU countries, on the other hand, customs duties and VAT must generally be paid, depending on the value and type of the goods. Austrian Post ensures fast processing through efficient customs clearance, which makes it possible to deliver shipments to their destination without unnecessary delays. Import regulations vary from country to country. It is therefore important to find out in advance about the specific requirements of the destination country.
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Insurance and liability
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Austrian Post offers its customers various insurance and liability options when sending shipments to ensure safe and smooth transportation. It is possible to take out additional insurance for the shipment of parcels, in particular valuable or fragile goods. Austrian Post is generally liable for shipments up to 510€. In the event of loss, damage or theft during transport, this insurance covers the value of the shipment, although the amount of the insured sum varies depending on the type of shipment and the service selected. Austrian Post is only liable for standard packages without additional insurance in certain cases and up to a specified maximum liability amount, which depends on the value and scope of service. In general, Austrian Post only assumes liability if a shipment is demonstrably lost or damaged as a result of errors or oversights on the part of the company. In the event of loss or damage to an insured shipment, the value of the goods will be reimbursed up to the agreed insurance sum, although in some cases there may also be a deductible. It is important that the sender checks the value of the shipment and the desired insurance options before shipping and, if necessary, adds insurance to ensure the desired protection. There are also different liability regulations for international shipments, which may vary depending on the destination country and the service selected.‍

shipment tracking

Austrian Post's shipment tracking enables customers to track the status of their shipments in real time. With the help of a unique shipment number, which is provided when the package or letter is dropped off, senders and recipients can view the current location and delivery history at any time. This applies to both national and international shipments. Shipment tracking offers the advantage that users know exactly when their shipment is expected to arrive and whether there may be delays. As soon as the package leaves the warehouse, it can be followed on its journey and the customer receives information about every station the shipment passes through. In the case of international shipments that are transported by different logistics partners, shipment tracking ensures transparency and helps to keep track of things.

delivery options

Austrian Post's delivery options offer customers a high level of flexibility to receive their shipments according to their individual needs. In addition to standard delivery, Austrian Post offers various additional options that make receiving parcels and letters more convenient and secure. A particularly popular option is custom delivery, which allows recipients to set the time and place of delivery themselves. This allows delivery to be scheduled for a specific day or a preferred period of time, which increases the probability that the recipient is at home. For even more secure delivery, Austrian Post also offers the option of receiving parcels against signature. In this case, the package is only handed over to the recipient or an authorized person who confirms delivery with their signature. This ensures that the shipment actually reaches the right recipient. Another practical delivery option is the delivery notification, which informs the recipient in advance via SMS or email of the expected delivery time. In the event that the recipient is not at home when the delivery is made, picking it up at the post office provides a convenient alternative. Customers can pick up their items at a nearby post office if delivery was not possible. With these various delivery options, Austrian Post offers its customers numerous options to receive their shipments according to their wishes while ensuring secure and flexible delivery.

Return and return option

Austrian Post's return and return options offer a convenient solution for customers who need to return parcels or goods. Especially in the e-commerce sector, where returns occur frequently, Austrian Post ensures that returns can be processed easily and cost-effectively. Customers can process their returns directly via the post office or via specially set up return labels, which make the shipping process easier. The return costs can often be paid in advance or paid when the package is dropped off, which makes the process even more convenient. One advantage of Austrian Post's return option is the ability to submit returns quickly and easily at local post offices or packing stations. In addition, the sending of returns, particularly for online retailers, is optimized through special return solutions, in which the postal company takes over the entire return process. The customer receives either a full or partial refund of the purchase price, depending on the seller's return conditions. The ease of use and flexibility of Austrian Post's return and return options enable customers to process returns quickly and securely without having to deal with complex processes. By integrating shipment tracking and delivery notification, customers have control and overview of the status of their return at any time.