Shipping information & service
ASENDIA
Here you can find specific information and special features of what to consider with the shipping service provider Asendia.
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SPECIFIC INFORMATION AND SPECIAL FEATURES WHAT TO CONSIDER WITH THE SHIPPING SERVICE PROVIDER Asendia
What you should consider when shipping with ASENDIA
Asendia is a global shipping service provider that specializes in the international transportation of letters, parcels, and e-commerce shipments. With an extensive network, the company enables delivery to over 200 countries and regions worldwide. Asendia combines decades of experience in the postal and logistics sector with innovative solutions for the requirements of modern e-commerce.
Customers benefit from tailor-made services, ranging from simple mail delivery to complex fulfillment and returns solutions, and place particular emphasis on sustainability and efficiency. With headquarters in Europe and a strong presence in Asia, North America and Oceania, Asendia provides solutions for e-commerce companies, marketplaces, and senders of cross-border mail.
general information
Asendia is an international shipping service provider that specializes in cross-border mail and parcel solutions as well as e-commerce services. The company was founded in 2012 as a joint venture between two renowned postal service providers: La Poste (France) and Swiss Post.
Through this partnership, Asendia combines the expertise and global networks of both companies to offer business customers efficient and reliable shipping solutions. Today, Asendia has offices in more than 17 countries and works with a global partner network to enable deliveries to over 220 countries and regions. Asendia focuses in particular on e-commerce solutions that help online retailers ship their products internationally quickly and cost-effectively. With services such as e-PAQ, a shipping solution developed specifically for e-commerce, Asendia gives both small and large companies access to international markets.
Another important aspect of the company is sustainability. Asendia is actively committed to climate-friendly solutions and has set itself the goal of minimizing the CO2 footprint of international shipping. This is achieved, among other things, through CO₂ compensation programs, investments in renewable energy and sustainable packaging solutions.
Through this partnership, Asendia combines the expertise and global networks of both companies to offer business customers efficient and reliable shipping solutions. Today, Asendia has offices in more than 17 countries and works with a global partner network to enable deliveries to over 220 countries and regions. Asendia focuses in particular on e-commerce solutions that help online retailers ship their products internationally quickly and cost-effectively. With services such as e-PAQ, a shipping solution developed specifically for e-commerce, Asendia gives both small and large companies access to international markets.
Another important aspect of the company is sustainability. Asendia is actively committed to climate-friendly solutions and has set itself the goal of minimizing the CO2 footprint of international shipping. This is achieved, among other things, through CO₂ compensation programs, investments in renewable energy and sustainable packaging solutions.
SERVICES
Different shipping methods
Asendia offers a variety of shipping options that cover both domestic and international deliveries to meet the diverse needs of customers.
standard shipping
Standard delivery is the most cost-effective option for sending parcels, as well as for letters within Germany and abroad. It is suitable for less urgent shipments and ensures reliable delivery within a specific time frame, which may vary depending on the destination country.
Standard delivery is the most cost-effective option for sending parcels, as well as for letters within Germany and abroad. It is suitable for less urgent shipments and ensures reliable delivery within a specific time frame, which may vary depending on the destination country.
express delivery
For customers who need faster delivery, Asendia offers express delivery. This enables fast delivery and is particularly ideal for e-commerce companies and time-critical international shipments, such as documents or important goods. With express delivery, the packages are insured up to a certain value and additional insurance can be taken out for shipments of a higher value at an additional cost.
For customers who need faster delivery, Asendia offers express delivery. This enables fast delivery and is particularly ideal for e-commerce companies and time-critical international shipments, such as documents or important goods. With express delivery, the packages are insured up to a certain value and additional insurance can be taken out for shipments of a higher value at an additional cost.
National shipping
National shipping is restricted at Asendia. Asendia specializes primarily in international shipping. National shipping is usually possible in cooperation with local postal service providers, particularly in countries where Asendia has its own logistics centers or partners. This applies in particular to business customers who send larger quantities of letters or parcels. As a rule, however, Asendia does not offer direct national express delivery. For fast national deliveries, partnerships with other logistics service providers are often used, who can provide express options.
National shipping is restricted at Asendia. Asendia specializes primarily in international shipping. National shipping is usually possible in cooperation with local postal service providers, particularly in countries where Asendia has its own logistics centers or partners. This applies in particular to business customers who send larger quantities of letters or parcels. As a rule, however, Asendia does not offer direct national express delivery. For fast national deliveries, partnerships with other logistics service providers are often used, who can provide express options.
International shipping
For international shipping, Asendia allows delivery to over 200 countries and regions worldwide, as the focus is on international shipping. Shipping abroad is either standard or express, depending on the urgency and requirements of the customer. The shipping service provider Asendia has particular strengths in the markets of Europe, North America and Asia.
For international shipping, Asendia allows delivery to over 200 countries and regions worldwide, as the focus is on international shipping. Shipping abroad is either standard or express, depending on the urgency and requirements of the customer. The shipping service provider Asendia has particular strengths in the markets of Europe, North America and Asia.
Fulfillment services
In modern e-commerce, smooth processes and fast deliveries are crucial for a company's success. Fulfillment services take care of the entire logistical process — from storage to picking and packaging to shipping organization. Asendia offers tailor-made fulfillment solutions that are specifically tailored to the requirements of international and local online retailers. By integrating cutting-edge technologies, a global network, and environmentally friendly approaches, Asendia ensures that your products reach your customers safely and on time. Asendia's fulfillment services are primarily aimed at companies that are involved in e-commerce and need assistance in processing their orders. These services cover the entire process from product storage to delivery to the end customer.
warehousing
Warehousing is a core part of Asendia's fulfillment services. Here, the company provides modern storage space in which products are stored safely and efficiently. Thanks to a systematic organization, articles can be found and processed quickly. Asendia uses advanced inventory management systems that enable customers to monitor their inventory levels in real time. These systems not only help to avoid bottlenecks, but also to plan reorders in good time.
Warehousing is a core part of Asendia's fulfillment services. Here, the company provides modern storage space in which products are stored safely and efficiently. Thanks to a systematic organization, articles can be found and processed quickly. Asendia uses advanced inventory management systems that enable customers to monitor their inventory levels in real time. These systems not only help to avoid bottlenecks, but also to plan reorders in good time.
picking
Commissioning involves the process of assembling items for incoming orders. As soon as an order is received via the connected e-commerce platform, the Asendia team removes the corresponding products from the warehouse. This step is carried out precisely and promptly to avoid delays. If desired, orders can be customized, for example by adding special inserts such as thank you cards or marketing materials. Asendia ensures that every order is prepared completely and without errors to maximize customer satisfaction.
Commissioning involves the process of assembling items for incoming orders. As soon as an order is received via the connected e-commerce platform, the Asendia team removes the corresponding products from the warehouse. This step is carried out precisely and promptly to avoid delays. If desired, orders can be customized, for example by adding special inserts such as thank you cards or marketing materials. Asendia ensures that every order is prepared completely and without errors to maximize customer satisfaction.
wrapping
Asendia attaches great importance to product packaging, as this has a decisive impact on delivery and customer experience. The items are packaged in high-quality materials to ensure that they reach the customer undamaged. For companies that value branding, Asendia also offers customized packaging solutions that can include the logo or brand colors. Sustainability is also an important aspect: Asendia is increasingly using environmentally friendly packaging materials to reduce its environmental footprint.
Asendia attaches great importance to product packaging, as this has a decisive impact on delivery and customer experience. The items are packaged in high-quality materials to ensure that they reach the customer undamaged. For companies that value branding, Asendia also offers customized packaging solutions that can include the logo or brand colors. Sustainability is also an important aspect: Asendia is increasingly using environmentally friendly packaging materials to reduce its environmental footprint.
Dispatch management
In shipping management, Asendia handles the entire delivery process, from local to international shipping. Thanks to a global network and partnerships with leading shipping service providers, Asendia can choose the optimal delivery route for every order. Customers benefit from transparent delivery times and the ability to track their shipments in real time. For international orders, Asendia offers cost-effective solutions that remain reliable even with high shipping volumes. The goal is to make the shipping process as smooth as possible so that companies can concentrate on their core business.
In shipping management, Asendia handles the entire delivery process, from local to international shipping. Thanks to a global network and partnerships with leading shipping service providers, Asendia can choose the optimal delivery route for every order. Customers benefit from transparent delivery times and the ability to track their shipments in real time. For international orders, Asendia offers cost-effective solutions that remain reliable even with high shipping volumes. The goal is to make the shipping process as smooth as possible so that companies can concentrate on their core business.
returns management
Returns management is an often overlooked but crucial aspect of the fulfillment process. Asendia offers simple and customer-friendly solutions for returns. International customers benefit from a network of return centers, which speed up the process and reduce costs for retailers. Asendia ensures that returned products are quickly reintegrated into the warehouse or processed according to the customer's specifications.
Returns management is an often overlooked but crucial aspect of the fulfillment process. Asendia offers simple and customer-friendly solutions for returns. International customers benefit from a network of return centers, which speed up the process and reduce costs for retailers. Asendia ensures that returned products are quickly reintegrated into the warehouse or processed according to the customer's specifications.
E-commerce platform integration
To simplify the fulfillment process, Asendia enables seamless integration with leading e-commerce platforms such as Shopify, WooCommerce, and Magento. These interfaces automate the synchronization of orders, inventory, and shipping data, so retailers don't have to do any manual work. As soon as an order is received via the online shop, it is automatically forwarded to the Asendia system, where it is processed quickly. This technology saves time, reduces errors, and improves efficiency for online retailers.
To simplify the fulfillment process, Asendia enables seamless integration with leading e-commerce platforms such as Shopify, WooCommerce, and Magento. These interfaces automate the synchronization of orders, inventory, and shipping data, so retailers don't have to do any manual work. As soon as an order is received via the online shop, it is automatically forwarded to the Asendia system, where it is processed quickly. This technology saves time, reduces errors, and improves efficiency for online retailers.
customs processing
For international shipments, customs processing is often a complex and time-consuming process. Asendia takes on this task for its customers to make shipping seamless. This includes the preparation and submission of all necessary documents as well as compliance with country-specific regulations. Asendia ensures that deliveries cross customs borders quickly to avoid delays or additional fees.
For international shipments, customs processing is often a complex and time-consuming process. Asendia takes on this task for its customers to make shipping seamless. This includes the preparation and submission of all necessary documents as well as compliance with country-specific regulations. Asendia ensures that deliveries cross customs borders quickly to avoid delays or additional fees.
shipping information
Package sizes and weight limits
When shipping with Asendia, it is important to follow the allowable package sizes and weight limits, as these can vary depending on the shipping method and destination country. Asendia offers flexible solutions for small, lightweight shipments as well as larger packages, which optimally meet the requirements of e-commerce retailers and business customers. To ensure smooth transportation, the dimensions and weight of the packages should meet the requirements.
Small packages (Untracked/ Tracked Goods): up to a weight of 2 kg and a maximum dimension of 60 x 60 x 60 cm
Medium packages (standard delivery): up to a weight of 30 kg (depending on the destination country). The longest side of the package must not be longer than 120 cm and the combined product size (length + 2x width + 2x height) must not exceed 300 cm.
Large packages (express delivery and special solutions): up to a weight of 30 kg per package (70 kg for special agreements). The longest side of the package must not be longer than 150 cm and the combined product size (length + 2x width + 2x height) must not exceed 300 cm.
Light and small shipments often have lower weight limits, while larger packages can be transported using specialized solutions. For very large or heavy shipments that exceed these dimensions, special shipping solutions may be required, which must be agreed individually. It is recommended to ask Asendia directly about the specific requirements for large packages, as the exact limits can vary depending on the destination region and service. The exact shipping costs with Asendia depend on various factors, such as the chosen delivery method (standard or express), the destination country and the weight of the package. In general, packages with Asendia can be shipped from around 3.99 EUR.
When shipping with Asendia, it is important to follow the allowable package sizes and weight limits, as these can vary depending on the shipping method and destination country. Asendia offers flexible solutions for small, lightweight shipments as well as larger packages, which optimally meet the requirements of e-commerce retailers and business customers. To ensure smooth transportation, the dimensions and weight of the packages should meet the requirements.
Small packages (Untracked/ Tracked Goods): up to a weight of 2 kg and a maximum dimension of 60 x 60 x 60 cm
Medium packages (standard delivery): up to a weight of 30 kg (depending on the destination country). The longest side of the package must not be longer than 120 cm and the combined product size (length + 2x width + 2x height) must not exceed 300 cm.
Large packages (express delivery and special solutions): up to a weight of 30 kg per package (70 kg for special agreements). The longest side of the package must not be longer than 150 cm and the combined product size (length + 2x width + 2x height) must not exceed 300 cm.
Light and small shipments often have lower weight limits, while larger packages can be transported using specialized solutions. For very large or heavy shipments that exceed these dimensions, special shipping solutions may be required, which must be agreed individually. It is recommended to ask Asendia directly about the specific requirements for large packages, as the exact limits can vary depending on the destination region and service. The exact shipping costs with Asendia depend on various factors, such as the chosen delivery method (standard or express), the destination country and the weight of the package. In general, packages with Asendia can be shipped from around 3.99 EUR.
PACKAGING GUIDELINES
Asendia has clear packaging guidelines to ensure that shipments reach recipients undamaged and on time. Careful packaging is crucial to ensure the safety of the goods during transport. These guidelines concern the choice of packaging material, the correct sealing of the shipment and the identification of sensitive contents.
- choice of packaging material
Asendia recommends choosing robust and sturdy outer packaging for every shipment. The packaging should be neither too large nor too small and sturdy enough to withstand loads during transport. For heavy or sensitive goods, it is recommended to use double-walled cardboard, which provides additional protection. Packaging that has already been used and shows signs of wear such as cracks or dents should be avoided as it is less stable and increases the risk of transport damage.
- Padding and protecting the content
The contents of the shipment should be protected from shocks using suitable cushioning materials — such as bubble wrap, foam or wrapping paper. Asendia recommends upholstery sensitive goods so that they have no room for movement within the package. There should be a gap of at least five centimeters between the contents and the packaging wall to provide protection against shocks and pressure. The contents of the shipment should be protected from shocks using suitable cushioning materials — such as bubble wrap, foam or wrapping paper.
- Correct labeling
Asendia also offers special packaging solutions for special requirements, for example for shipping electronics, liquids or other sensitive goods. Customers can also purchase shipping bags, shipping boxes, and boxes directly from Asendia, comply with guidelines and are optimally designed for transportation.
- packaging for special requirements
Asendia also offers special packaging solutions for special requirements, for example for shipping electronics, liquids or other sensitive goods. Customers can also purchase mailing bags, shipping boxes and boxes directly from Asendia that comply with the guidelines and are optimally designed for transportation.
- Place the address label clearly
Place the address label in a prominent place and make sure that it is completely legible and not damaged. Remove old mailing labels or other labels to avoid confusion.
Customs & import regulations
The customs and import regulations for international shipments at Asendia are crucial to ensure a smooth shipping process. All international shipments, particularly goods or commercial shipments, require the correct customs documents. This includes a commercial invoice, a customs declaration and a packing list. In many cases, a customs tariff number is required to correctly classify the items and calculate the corresponding duties and taxes. The specified value of the goods, including shipping costs, must be correctly stated in the customs documents. In addition, duties and import taxes may be levied, depending on the destination country and the type of goods. The recipient is usually responsible for these fees, unless a Delivery Duty Paid Agreement (DDP) has been reached, where duties and taxes are already paid by the sender. It is also important to note that Asendia has specific requirements for certain shipments, such as dangerous goods or restricted items, and offers tailored solutions for these shipments. Asendia provides comprehensive assistance with customs and import regulations by helping its customers to correctly prepare the required customs documents and ensure that all legal requirements are met. In case of uncertainty or specific requirements, Asendia provides valuable customs advice and offers tailor-made solutions that are tailored to the individual needs of the shipment and the destination country. This allows companies to handle their international shipping processes efficiently and without unforeseen complications.
Insurance and liability
With Asendia, shipments are generally insured depending on the delivery method, but liability regulations and insurance amounts vary. Standard shipping includes basic insurance, which provides compensation in the event of loss or damage, but only up to a certain value. For more valuable shipments or particularly sensitive goods, Asendia recommends taking out additional insurance that offers higher coverage. Express delivery also covers shipments, although the insurance is integrated into the shipping costs and also depends on the packaging and declaration of the shipment. In the event of claims, it is important to report them quickly, as Asendia has a reporting deadline. In such cases, compensation is paid in accordance with insurance conditions. To ensure that shipping is as secure as possible, senders should find out about liability and insurance conditions and take out additional insurance if necessary.
Book an online presentation nowAsendia has clear packaging guidelines to ensure that shipments reach recipients undamaged and on time. Careful packaging is crucial to ensure the safety of the goods during transport. These guidelines concern the choice of packaging material, the correct sealing of the shipment and the identification of sensitive contents.
- choice of packaging material
Asendia recommends choosing robust and sturdy outer packaging for every shipment. The packaging should be neither too large nor too small and sturdy enough to withstand loads during transport. For heavy or sensitive goods, it is recommended to use double-walled cardboard, which provides additional protection. Packaging that has already been used and shows signs of wear such as cracks or dents should be avoided as it is less stable and increases the risk of transport damage.
- Padding and protecting the content
The contents of the shipment should be protected from shocks using suitable cushioning materials — such as bubble wrap, foam or wrapping paper. Asendia recommends upholstery sensitive goods so that they have no room for movement within the package. There should be a gap of at least five centimeters between the contents and the packaging wall to provide protection against shocks and pressure. The contents of the shipment should be protected from shocks using suitable cushioning materials — such as bubble wrap, foam or wrapping paper.
- Correct labeling
Asendia also offers special packaging solutions for special requirements, for example for shipping electronics, liquids or other sensitive goods. Customers can also purchase shipping bags, shipping boxes, and boxes directly from Asendia, comply with guidelines and are optimally designed for transportation.
- packaging for special requirements
Asendia also offers special packaging solutions for special requirements, for example for shipping electronics, liquids or other sensitive goods. Customers can also purchase mailing bags, shipping boxes and boxes directly from Asendia that comply with the guidelines and are optimally designed for transportation.
- Place the address label clearly
Place the address label in a prominent place and make sure that it is completely legible and not damaged. Remove old mailing labels or other labels to avoid confusion.
Customs & import regulations
The customs and import regulations for international shipments at Asendia are crucial to ensure a smooth shipping process. All international shipments, particularly goods or commercial shipments, require the correct customs documents. This includes a commercial invoice, a customs declaration and a packing list. In many cases, a customs tariff number is required to correctly classify the items and calculate the corresponding duties and taxes. The specified value of the goods, including shipping costs, must be correctly stated in the customs documents. In addition, duties and import taxes may be levied, depending on the destination country and the type of goods. The recipient is usually responsible for these fees, unless a Delivery Duty Paid Agreement (DDP) has been reached, where duties and taxes are already paid by the sender. It is also important to note that Asendia has specific requirements for certain shipments, such as dangerous goods or restricted items, and offers tailored solutions for these shipments. Asendia provides comprehensive assistance with customs and import regulations by helping its customers to correctly prepare the required customs documents and ensure that all legal requirements are met. In case of uncertainty or specific requirements, Asendia provides valuable customs advice and offers tailor-made solutions that are tailored to the individual needs of the shipment and the destination country. This allows companies to handle their international shipping processes efficiently and without unforeseen complications.
Insurance and liability
With Asendia, shipments are generally insured depending on the delivery method, but liability regulations and insurance amounts vary. Standard shipping includes basic insurance, which provides compensation in the event of loss or damage, but only up to a certain value. For more valuable shipments or particularly sensitive goods, Asendia recommends taking out additional insurance that offers higher coverage. Express delivery also covers shipments, although the insurance is integrated into the shipping costs and also depends on the packaging and declaration of the shipment. In the event of claims, it is important to report them quickly, as Asendia has a reporting deadline. In such cases, compensation is paid in accordance with insurance conditions. To ensure that shipping is as secure as possible, senders should find out about liability and insurance conditions and take out additional insurance if necessary.
Shipping & delivery service
Delivery times
Delivery times at Asendia vary depending on the shipping method, the destination country and the service you choose. For standard delivery within Europe, the average delivery time is usually between 3 and 7 working days, while international shipments to more remote countries can take 7 to 15 working days or more. Express delivery offers significantly faster deliveries and is suitable for time-critical shipments, which are often delivered within 1 to 3 business days. Asendia offers a delivery guarantee for some shipping options, which deliver packages within a clearly defined time frame. However, delivery times can be affected by various factors, such as customs clearance for international shipments, holidays, or regional logistics restrictions.
Delivery times at Asendia vary depending on the shipping method, the destination country and the service you choose. For standard delivery within Europe, the average delivery time is usually between 3 and 7 working days, while international shipments to more remote countries can take 7 to 15 working days or more. Express delivery offers significantly faster deliveries and is suitable for time-critical shipments, which are often delivered within 1 to 3 business days. Asendia offers a delivery guarantee for some shipping options, which deliver packages within a clearly defined time frame. However, delivery times can be affected by various factors, such as customs clearance for international shipments, holidays, or regional logistics restrictions.
DELIVERY OPTIONS
Asendia offers a variety of delivery options tailored to the different needs of customers, both for national and international shipments. By default, delivery is made directly to the specified home address, whether private or business. Options such as delivery with signature or a storage permit can also be used to confirm receipt. Another convenient option is Click & Collect, which delivers shipments to a parcel shop or pick-up point near the recipient, which offers more flexibility when picking up the shipment. Asendia also provides special deliveries, such as climate-neutral shipping or deliveries that meet special requirements such as dangerous goods or temperature-controlled shipments. These tailor-made solutions are particularly suitable for companies or customers with special shipping needs. Overall, with its diverse delivery options, Asendia ensures flexible and reliable shipping processing that meets the various requirements of its customers.
Asendia offers a variety of delivery options tailored to the different needs of customers, both for national and international shipments. By default, delivery is made directly to the specified home address, whether private or business. Options such as delivery with signature or a storage permit can also be used to confirm receipt. Another convenient option is Click & Collect, which delivers shipments to a parcel shop or pick-up point near the recipient, which offers more flexibility when picking up the shipment. Asendia also provides special deliveries, such as climate-neutral shipping or deliveries that meet special requirements such as dangerous goods or temperature-controlled shipments. These tailor-made solutions are particularly suitable for companies or customers with special shipping needs. Overall, with its diverse delivery options, Asendia ensures flexible and reliable shipping processing that meets the various requirements of its customers.
Return and return option
Asendia offers flexible and efficient solutions for returns and returns that are specifically tailored to the needs of companies and their customers.
One of the main options is to return to local return centers that Asendia operates in many countries. Here, returns can be bundled and returned to the retailer efficiently, which reduces shipping costs and processing times. Customers receive return labels prepared in advance, which simplify the process and ensure that the goods find their way back quickly. Asendia also allows returns solutions to be integrated with e-commerce platforms, so customers can register returns directly on the retailer's website. By providing tracking for returns, both retailers and customers can view the status of the return at any time. In addition, Asendia helps companies analyze return data to optimize processes and increase customer satisfaction. With these easy-to-use and scalable returns solutions, Asendia provides important added value for international shipping that meets both the needs of companies and the expectations of their customers.
Asendia offers flexible and efficient solutions for returns and returns that are specifically tailored to the needs of companies and their customers.
One of the main options is to return to local return centers that Asendia operates in many countries. Here, returns can be bundled and returned to the retailer efficiently, which reduces shipping costs and processing times. Customers receive return labels prepared in advance, which simplify the process and ensure that the goods find their way back quickly. Asendia also allows returns solutions to be integrated with e-commerce platforms, so customers can register returns directly on the retailer's website. By providing tracking for returns, both retailers and customers can view the status of the return at any time. In addition, Asendia helps companies analyze return data to optimize processes and increase customer satisfaction. With these easy-to-use and scalable returns solutions, Asendia provides important added value for international shipping that meets both the needs of companies and the expectations of their customers.
ADDITIONAL COSTS
Shipping and fulfillment with Asendia may incur additional costs in addition to standard shipping, storage and handling costs. These are usually caused by specific requirements or special circumstances that go beyond basic services. These include, for example, fees for international customs processing, returns, individual packaging solutions or the processing of special requests. It is important for companies to understand these potential additional costs in order to be able to precisely calculate the total costs of their logistics processes. Asendia provides transparent pricing structures and detailed information on potential markups so that retailers can effectively plan their costs and avoid unexpected fees.
Shipping costs for prohibited or restricted items
Customs and fines
Should the shipment of prohibited items violate the legal requirements of the destination country, customs authorities or other competent authorities may charge fines or customs fees, which must be borne by the sender. The shipment could be rejected or even confiscated by customs. The fines are usually between 50 and 500 euros, depending on the seriousness of the infringement and the national regulations of the destination country.
Should the shipment of prohibited items violate the legal requirements of the destination country, customs authorities or other competent authorities may charge fines or customs fees, which must be borne by the sender. The shipment could be rejected or even confiscated by customs. The fines are usually between 50 and 500 euros, depending on the seriousness of the infringement and the national regulations of the destination country.
Destruction of the shipment
In some cases, if the shipment is seized by customs or authorities due to prohibited or restricted items, the shipment may be destroyed. In this case, no return costs are refundable and the sender bears the full shipping costs and any fines.
In some cases, if the shipment is seized by customs or authorities due to prohibited or restricted items, the shipment may be destroyed. In this case, no return costs are refundable and the sender bears the full shipping costs and any fines.
No compensation for prohibited item delivery
Asendia does not pay compensation for shipments that contain prohibited or restricted items. Should the shipment be damaged, lost or rejected by customs as a result of these items, the value of the goods will not be refunded, even under standard liability or additional insurance.
Asendia does not pay compensation for shipments that contain prohibited or restricted items. Should the shipment be damaged, lost or rejected by customs as a result of these items, the value of the goods will not be refunded, even under standard liability or additional insurance.
No compensation
There is no compensation to the sender or recipient in the event of loss or destruction of shipments that contain prohibited or restricted items. The shipping costs, as well as any fines and return costs, must be borne in full by the sender.
There is no compensation to the sender or recipient in the event of loss or destruction of shipments that contain prohibited or restricted items. The shipping costs, as well as any fines and return costs, must be borne in full by the sender.
contact
Asendia's contact details may vary by country and region. Here are the general contact details for the German market.
Telephone customer service
Asendia's telephone customer service is available to both private and business customers for questions, concerns and support. The German hotline can be reached at the following number +49 6103 9911-0
Online contact:
Asendia's online contact offers customers an easy and convenient way to resolve concerns around the clock. For general inquiries, support, or specific questions about shipments, pricing information, or services, you can contact Asendia directly via email. info@asendia.de
On the official website of Asendia Germany, you can find detailed information about shipping methods, prices, additional services and shipment tracking tools. The site also offers the option to book services online or request offers.www.asendia.de
For international inquiries or if you need contact details for other countries, you can access Asendia's global website. Asendia has offices and partners in numerous countries to ensure worldwide shipping coverage.
Telephone customer service
Asendia's telephone customer service is available to both private and business customers for questions, concerns and support. The German hotline can be reached at the following number +49 6103 9911-0
Online contact:
Asendia's online contact offers customers an easy and convenient way to resolve concerns around the clock. For general inquiries, support, or specific questions about shipments, pricing information, or services, you can contact Asendia directly via email. info@asendia.de
On the official website of Asendia Germany, you can find detailed information about shipping methods, prices, additional services and shipment tracking tools. The site also offers the option to book services online or request offers.www.asendia.de
For international inquiries or if you need contact details for other countries, you can access Asendia's global website. Asendia has offices and partners in numerous countries to ensure worldwide shipping coverage.
WEBSITE (GLOBAL)
Iwww.asendia.comOn Asendia's international website, you can find information about the various international locations, as well as specific contact details for the country in which you need assistance.
Asendia's website usually also has a contact form that you can use to send a request directly to customer service if you need individual advice or assistance.
Iwww.asendia.comOn Asendia's international website, you can find information about the various international locations, as well as specific contact details for the country in which you need assistance.
Asendia's website usually also has a contact form that you can use to send a request directly to customer service if you need individual advice or assistance.
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